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Transcript FAQs for Recipients

Note: Click here for additional information about downloading, opening, and printing eTranscripts . Click on the FAQ tab.

  • The NMSU student identified on the transcript has authorized the NMSU Office of University Student Records to send you their official transcript electronically.
  • You will receive two e-mail messages from NMSU:
    • The first e-mail will contain a link to the Document Delivery Service Web site.
    • The second e-mail will contain the passcode.  Copy and paste the passcode into the Document Delivery Service Web site.
  • It can be downloaded for up to seven days after it is originally sent. If you don’t download the electronic transcript within the first week, please contact our office to resend it.
  • After 60 days, the electronic transcript will no longer be available for download. The requestor will need to order another transcript.
  • No. The Web site link is unique for each specific electronic transcript.
  • Bookmarking the URL will result in an error message if you attempt to retrieve a different transcript.
  • Yes. However, the transcript may only be downloaded up to five times.
  • After that, the requestor will need to request another transcript.
  • The transcript fee will be charged again.
  • When you download the PDF document, you will see a valid certificate message at the top of the page.
  • There will be a blue ribbon displayed to the left of this message.
  • Call the Office of University Student Records immediately!  Our number is 575-646-3411 and hours of operation are 8 a.m. to 5 p.m. MST, Monday through Friday.